Frequently asked questions

I recommend booking 3–5 days ahead to lock in your preferred time — but last-minute openings do come up. Reach out and I'll find you a slot.

Not at all. Most clients simply leave a key or a garage/door code, and I take it from there. I'm fully bonded and insured, so your home is in safe hands whether you're there or not.

Of course — life happens. Just give me 24 hours' notice so I can adjust my route, and there's no cancellation fee.

Yes, I take Saturday appointments up until 3 PM. Sundays are my day off.

Absolutely. I arrive with professional-grade vacuums, mops, microfiber cloths, and quality cleaning solutions. Prefer I use a specific product of your own? Just leave it on the counter and let me know.

Yes. I default to eco-friendly, non-toxic products that are gentle around children and pets — safety is always my priority.

If you have pets at home, please mention it when you book. The most I do here is vacuum pet hair off sofas and upholstery — that's the optional Pet Hair Removal add-on, and I bring a separate vacuum for it. I don't handle litter boxes or cages.

For safety and insurance reasons, I don't handle exterior windows, mold removal, bio-hazards (pet waste or bodily fluids), or lifting anything over 35 lbs. I focus on interior residential cleaning.

Yes — inside the oven and fridge are available as add-ons to any standard clean (just empty them beforehand). They're also included automatically in every Move-In / Move-Out package.

I accept Zelle and cash. Payment is due once the cleaning is done and you're happy with it.

Yes — regular visits save you more. Weekly service saves 20%, bi-weekly 15%, and monthly 10% off my standard rates.

Yes. Close 2 Clean is fully bonded and insured, so your home and belongings are protected while I work.

I'm bonded, insured, and background-checked myself, so you always know exactly who's coming into your home. There's no rotating crew to worry about — just me.

Always — it's me, every time. I'm the only person who cleans your home, so I already know exactly how you like things done, which makes each visit faster and better. Because it's just me, if I'm ever unavailable I'll always let you know in advance and reschedule.

If you have uncrated pets, please secure them somewhere comfortable for their safety and mine — a separate room (you can mark it “Do Not Clean”) or a crate works well. It keeps them calm around my equipment and prevents any accidental escapes.